Customer Service Administrator | Melbourne VBC
Location
Melbourne VIC
Job Type
Full-time
Work Hours
Payrate
$55,000 – $63,000
We're working with a established Melbourne-based business to find a Customer Service Administrator to join their office team. This is a permanent, full-time role based on-site in Melbourne's inner suburbs — the kind of position where you'll actually know your customers by name and feel like part of the team, not just a voice on the phone.
Day to day, you'll be the first point of contact for customer enquiries coming in via phone and email, while also keeping the admin side of things running smoothly behind the scenes.
What you'll be doing:
- Handling inbound calls and emails from customers — answering questions, resolving issues, and following up where needed
- Processing orders, quotes, and customer requests accurately through the internal system
- Coordinating with internal teams (warehouse, sales, accounts) to make sure customers get what they need
- Maintaining customer records and updating the CRM as things change
- Managing a shared inbox and making sure nothing falls through the cracks
- General office administration as required — filing, data entry, document prep
What we're looking for:
- At least 1–2 years in a customer service or admin role (office-based experience preferred)
- Someone who communicates clearly and stays calm when things get busy
- Good attention to detail — you catch mistakes before they become problems
- Comfortable with Microsoft Office and picking up new systems quickly
- A reliable, straightforward approach to work — no drama, just get it done
What's on offer:
- $55,000 – $63,000 + super, depending on experience
- Permanent full-time role, Monday to Friday
- Supportive team, stable business, and a role where your work actually matters
To apply, send your resume through to the team at Hire Staff Australia. We're a boutique recruitment agency specialising in admin and office support, and we'll be in touch directly if your experience looks like a good fit.

JOB TITLE
Customer Service Administrator | Melbourne VBC
Duration
JOB LOCATION
Melbourne VIC
Job type
Full-time


