Customer Service Representative | Sydney NSW
Location
Sydney NSW
Job Type
Full-time
Work Hours
Payrate
$55,000 – $62,000
We're working with a reputable Sydney-based business to find a Customer Service Representative to join their team. This is a permanent, full-time role based in the office, suited to someone with a year or two of customer-facing experience who's ready to step into a role where they can genuinely get on top of things and do good work.
This isn't a call centre environment. You'll be the point of contact for existing customers — handling queries, resolving issues, and making sure things don't fall through the cracks. The team is small enough that your work actually matters day to day.
What you'll be doing:
- Responding to customer enquiries via phone and email in a timely, professional manner
- Resolving complaints and order issues, escalating when needed
- Processing orders, returns, and account updates in the internal system
- Liaising with internal teams (warehouse, accounts, sales) to follow up on customer requests
- Keeping customer records accurate and up to date
- Providing general admin support to the broader team as required
What we're looking for:
- At least 1 year of experience in a customer service or admin role
- Clear written and verbal communication — you can explain things without overcomplicating them
- Comfortable working in a CRM or order management system (training provided)
- Someone who follows through and doesn't let things sit unresolved
- A reliable, professional approach — you show up and do the job properly
What's on offer:
- $55,000 – $62,000 + super, depending on experience
- Monday to Friday, standard business hours — no weekends
- Friendly, stable team environment in Sydney's inner suburbs
- Genuine opportunity to grow within the business over time
To apply, submit your resume through the link below. This role is being managed by Hire Staff Australia, a boutique recruitment agency specialising in admin and office support. Shortlisted candidates will be contacted directly.

JOB TITLE
Customer Service Representative | Sydney NSW
Duration
JOB LOCATION
Sydney NSW
Job type
Full-time


